Discount Pool Supply Customer Service If you need any additional help please call us at 1-877-656-2427.
Return Policy
Date: Sunday 26 March, 2006
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Discount Pool 1-877-656-2427
Return Policy
30-Day Guarantee
If you are not completely satisfied with your purchase, you may return it within 30 days for a refund of the purchase price of the product and sales tax, if applicable. The item must be in the original packaging and unused. We can not accept any items back that have been used. If you experience a technical problem with your item, please contact the manufacturer’s technical support. Please note, returned products require a 20% restocking fee that will be deducted from your refund upon return.
Please call Customer Service at 1-877-656-2427 to initiate the return process. We are unable to credit you for handling charges and the actual amount it cost us to ship the order to you. Even though we provide free shipping, we are charged for shipping the item. This amount can not be refunded.
Charges for shipping returned products back to us are your responsibility. We will exchange or refund your purchase, as you request. Please allow 21 business days from the date you return your package for your refund to be credited or your exchange to be completed.
Returns For Custom and Special Orders
Returns on custom and special orders will be accepted for manufacturing defects only.
Return Procedure
Please contact us at 1-877-656-2427 for an RMA# prior to returning an item. Any item received back without this authorization will be refused and returned to you at your expense. After obtaining a RMA#, please fill out the return form on the back of the packing list sent with your product and send it along with your return to the address below via UPS or Federal Express. Packages must be insured and prepaid for delivery. Discount Pool Supply is not responsible for return shipment or if products are lost or damaged in transit.
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