Discount Pool Supply Customer Service If you need any additional help please call us at 1-877-656-2427.
Order Information
Date: Sunday 26 March, 2006
FAQ Title:
FAQ Content:
Discount Pool 1-877-656-2427
Order Information
Has My Order Been Processed Or Shipped?
Orders are processed the same day they are received. If you have received an Order Confirmation from us, then your order has been processed.
In-Stock orders placed Monday-Friday by 12pm CST are shipped the same day the order is processed. Please allow 2 additional days for delivery when placing an order on a holiday. Items that are on backorder or have other special shipping requirements are indicated next to the product listing or we will notify you by phone or email.
If you need to make a change on an order you have placed, it is best to call us as soon as possible at 1-877-656-2427. Have your Order Number available for the operator. We will make every effort to change your order as requested, but it is possible that your order may have already shipped and further action may be required to correct it.
When Will I Receive My Order?
In-stock orders placed Monday-Friday by 12pm CST are shipped the same day, and should arrive within 2-5 business days. Please allow 2 additional days when placing an order on a holiday.
Estimated delivery dates for backordered items and items requiring special shipping are noted next to the product listing or we will contact you by phone or email with the details.
There Was A Problem With My Shipment, How Do I Get It Corrected?
When inquiring about your order, please have your order information on hand:
* Full name and address of the person the order is billed
* Order number that you received in your “order confirmation email”
You can call customer service to resolve any problems or concerns with your order:
1-877-656-2427
You also can contact us anytime via our e-mail address: cs@discount-pool.com If you are not satisfied with your order, please refer to our Return Policy for details on how to initiate a return.
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